FAQ's

How Long Will It Take to Receive My Order?

At Brands Zone, we understand that timely delivery is essential. Your parcel will arrive within24 to 48 hoursafter placing your order. However, in some instances, delivery may take up to3 days. Factors like your location in Pakistan, the product’s availability, and local delivery services can affect this timeframe. We strive to ensure that you receive your order as quickly as possible.

How Do I Track My Order?

To help you stay updated on your purchase, we provide a tracking ID via email once your order has been dispatched. You can use this tracking ID to monitor your order’s journey and estimated delivery time through our website or the courier’s tracking system.

How Do I Place an Order?

Placing an order at Brands Zone is simple! These how to do it:

  • Browse our website and add the desired product to your shopping cart.
  • Go to the checkout page and fill in all the required information, including your shipping address and payment details.
  • Click on the place order button to complete your purchase. You’ll receive a confirmation email shortly after.
Who Should I Contact for Any Queries?

If you have any questions or need assistance, please contact us! You can email us at info@brandszone.pk or call our customer service at +92-321-6865638. Our dedicated team is here to help you with any inquiries.

Do I Need an Account to Place an Order?

No, you don’t need to create an account to shop with us. However, if you register on our website, you’ll enjoy several benefits, such as receiving the latest updates, exclusive offers, and more easily tracking your orders.

Do You Offer Any Warranty on Products?

Yes, Brands Zone provides a warranty on many products. For detailed information about our warranty policy, please click on our website’s Refund & Warranty. We want you to shop confidently, knowing your purchase is protected.

Is There an Option for Self Collection of Orders?

Absolutely! You can collect your order directly from our outlet located at Jeff Heights, Gulberg, Lahore. Just select this option during checkout, and we’ll have your items ready for you.

Is Same Day Delivery Available?

Yes, we offer same-day delivery through Careem for urgent orders. Payment must be completed upfront, and once we receive your payment, your product will be dispatched to your specified pin location.

How Can I Be Sure That the Products Are Authentic?

At Brands Zone, we pride ourselves on offering only genuine products. Our numerous customer reviews highlight our commitment to quality and authenticity. To read what our customers say, please click here.

What Are the Terms & Conditions for Buying on Instalments (KALPAY)?

If you’re interested in purchasing in installments, we have the following terms:

  • Orders must be between PKR 1,500 and PKR 15,000.
  • You can choose to pay in 3 equal monthly installments.
  • debit or credit card is required to process your payments.
  • Enjoy 0% interest/markup on your installment payments!
What is best online store for mobile accessories in Pakistan?

Brands Zone is one of best online mobile accessories stores. It offers a wide variety of mobile accessories. It includes phone cases, chargers, and power banks.

Can I get mobile accessories with cash on delivery?

Yes, we offer cash on delivery for all online mobile accessories purchases across Pakistan. Risk free shopping experience.

What brands of smartwatches are available in Brands Zone?

We stock the best smartwatch brand only Apple. We offers features like fitness tracking and heart rate monitors.

How do I choose the best headphones?

To choose the best headphones. Consider sound quality, comfort, and brand reputation. 

Are there mobile accessories shops in Lahore?

Yes, you can visit Brands Zone for best mobile accessories in Lahore. Shop online for nationwide delivery.